Азаматов, Ильнар Ильшатович. Анализ и реинжиниринг бизнес-процессов call-центра телекоммуникационной компании: выпускная квалификационная работа по программе бакалавриата. Направление подготовки 38.03.05 "Бизнес-информатика". Направленность "Аналитическая и инструментальная поддержка бизнеса" [Электронный ресурс] / И. И. Азаматов; БашГУ, Ин-т экономики, финансов и бизнеса, Каф. математических методов в экономике ; науч. рук. Л. Р. Абзалилова. — Уфа, 2019. — 62 с.: ил. — <URL:https://elib.bashedu.ru/dl/diplom/AzamatovII_38.03.05_biznes-informatika_MME_bak_2019.pdf>.
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
Year 2020
|
Quarter 4
|
December
|
1
|
0
|
0
|
0
|
1
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
1
|
0
|
0
|
0
|
1
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
1
|
0
|
0
|
0
|
1
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Total
|
5
|
0
|
0
|
0
|
5
|